DEWA

DEWA (Dubai Electricity and Water Authority) operates a wide network of offices and customer service centers dedicated to delivering efficient electricity and water services. The headquarters is supported by 16 Customer Happiness Centers that offer convenient self-service options, allowing customers to apply for services and complete transactions using smart devices. These centers also provide virtual assistance to quickly address customer inquiries.For round-the-clock support, DEWA’s Customer Care Center is available 24/7 by phone, ensuring help is always within reach. The authority also invests in training and development through the DEWA Academy, which focuses on enhancing expertise related to its operations.Customers can easily manage their accounts and services via DEWA’s user-friendly website and smart app, which facilitate bill payments, consumption monitoring, and more. Multiple payment options are available, including online platforms, mobile payment (mPay), customer service centers, payment machines, petrol stations, ATMs, and phone banking.To enhance communication, DEWA offers a verified WhatsApp account where customers can interact with a virtual assistant named Rammas. Additionally, the Hayak service supports text and video calls, while Ash'ir provides live video chats with sign language support, ensuring accessibility for people of determination with hearing difficulties.Committed to excellence and sustainability, DEWA leverages a comprehensive range of physical and digital channels to make its energy and water services easily accessible and user-friendly for all customers.