Terms and Conditions for Rental Services
Terms and Conditions for Rental Services
(Wheelchairs, Baby Strollers and Power Banks)
- Rental services are available only during the official Ibn Battuta Mall operating hours and are limited to single-day use.
- All rental items must be returned on the same day, at least 15 minutes before the Mall closes.
- All rental items are the property of Ibn Battuta Mall and must remain within the Mall at all times. Rental items may not be taken to car parks or outside the Mall entrances.
- Advance reservations are not available. All items are provided on a first-come, first-served basis, subject to availability.
- To rent an item, you must provide your valid contact details and leave one of the following as a deposit at the Guest Service Desk:
- Option A: A valid, government-issued original ID (Emirates ID, National ID or Driver’s License); or
- Option B: A refundable cash deposit of AED 100 for Power Banks or Baby Strollers, or AED 500 for Wheelchairs.
- Your deposit or ID will be returned to you only when the rental item is brought back in its original condition.
- Wheelchairs are intended solely for elderly guests, guests with mobility impairments or those with temporary injuries. Wheelchairs must not be used as toys or as substitutes for baby strollers.
- The maximum weight capacity for wheelchairs is 130 kg (285 lbs).
- A wheelchair user must always be accompanied by a responsible adult attendant.
- The maximum weight capacity for baby strollers is 25 kg (55 lbs).
- The use of wheelchairs and baby strollers on escalators is strictly prohibited. You must use the designated lifts only.
- You acknowledge that the use of any rental item is at your own risk. Ibn Battuta Mall shall not be held liable for any accidents or injuries arising from the use or misuse of rental items.
- The Mall is not responsible for the loss, theft or damage of any personal belongings whilst using the rental service.
- Each rental item is inspected before and after use. You are fully responsible for any damage to, loss of, or theft of the rental item caused by negligence or misuse, and you agree to bear the cost of repair or replacement.
- All rental items are the property of Ibn Battuta Mall. Any attempt to sell, exchange, alter or remove these items from the Mall premises is strictly prohibited and may be reported to the relevant authorities.
- By providing your personal information (including your contact details and identification documents), you consent to Ibn Battuta Mall collecting, storing and using such information solely for the purposes of administering the rental service and ensuring the safe return of rental items. Your personal information will be handled in accordance with applicable data protection laws.
- By signing below and using the rental service, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
- Ibn Battuta Mall reserves the right to amend these Terms and Conditions at any time without prior notice. The latest version will be available at the Guest Service Desk.
- These Terms and Conditions are governed by the laws of the United Arab Emirates, and any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of Dubai.